Frequently Asked Questions

We primarily serve Riyadh and the surrounding region, including Al Khaleej, Olaya, Nakheel, Al Malga, and Diriyah districts. For enterprise deployments, we cover all major Saudi Arabian cities.

We deploy enterprise-grade hardware from MikroTik, Ubiquiti Networks, TP-Link Omada, and other certified vendors. We never use consumer-grade kit for business deployments.

A MikroTik hotspot is a captive portal system that requires users to authenticate (via voucher, login, or QR) before accessing the internet. It's ideal for cafes, hotels, gyms, and any business offering guest WiFi.

Standard home installations complete within 24-72 hours of site survey. Business and enterprise deployments vary based on scope — most finish within one week.

Absolutely. We specialize in mesh deployments using MikroTik CAPsMAN or Ubiquiti networks to eliminate dead zones completely, ensuring seamless roaming across large villas and gardens.

2.4GHz travels further but is slower and prone to interference. 5GHz is much faster but has shorter range. We configure dual-band access points to automatically steer devices to the best band.

Yes, we install weatherproof IP67 outdoor access points to ensure full coverage in gardens, poolsides, and outdoor seating areas.

Yes, we isolate guest networks using VLANs so visitors can access the internet without ever touching your internal company data or servers.

Yes, our certified technicians handle structured CAT6 and Fiber Optic cabling for enterprise buildings, ensuring high-speed backbones.

Yes, using secure VPN tunnels, we can remotely manage, update, and troubleshoot your MikroTik RouterOS without needing to visit your site every time.

VLAN (Virtual LAN) segments your network. For example, in a hotel, you can separate guest WiFi, staff WiFi, and CCTV cameras so they don't interfere with each other.

Yes, we set up secure Site-to-Site VPNs connecting branch offices to headquarters seamlessly.

Yes, if your current ISP router is weak, we can bridge it to a powerful MikroTik router to handle high traffic loads.

Yes, before installing, we perform spectrum analysis to find the cleanest channels and avoid interference from neighboring networks.

Yes, we configure dedicated CCTV VLANs and set up NVRs with secure remote viewing access on your mobile device.

It's instant! Once you select a plan, place your order, and make the payment, our team will approve it. Immediately after approval, a QR code and your connection number will appear directly on your mobile screen.

No! Our Instant QR Code activation allows you to connect immediately after your payment is approved. A technician is only required for complex physical installations.

Absolutely not. We offer transparent pricing with no hidden fees. What you see in the package is exactly what you pay.

Yes, you can upgrade your package at any time. Just contact our support team, and we will apply the new speed tier instantly.

Starter plans support up to 15 devices, Business supports up to 50, and Enterprise plans are unlimited.

No, once you are assigned a QR code and number, it remains valid for the duration of your subscription.

Yes, you can share the QR code or connection number with your family so they can connect their devices easily.

We accept Mada, Visa, Mastercard, Apple Pay, and bank transfers.

Due to the instant digital activation nature of our service, we do not offer refunds once the QR code is generated and approved.

For security and hotspot management purposes, passwords are managed via the portal. You can request a password change through support.

Yes, our plans include QoS (Quality of Service) to prioritize video calls and gaming over standard browsing.

Our home plans are truly unlimited. Enterprise plans have customized FUP options.

Yes! AL HIND is your trusted assistance partner in Saudi Arabia. We provide professional travel guidance including Flight Tickets, Hotel Bookings, Umrah Travel Support, and Visa Guidance.

You can easily reach out to our travel assistance team by visiting our Contact Us page or messaging us directly on WhatsApp.

Yes, we provide complete step-by-step guidance for Umrah visa applications and required documentation.

Yes, we assist in booking premium accommodations ranging from 3-star to 5-star hotels based on your budget.

Yes, we offer special pricing and packages for group travel and family bookings.

Yes, we guide you through the online passport application and renewal process hassle-free.

Yes, we can arrange reliable airport transfers as part of our travel assistance package.

Yes, we provide assistance in English, Arabic, Urdu, and Hindi to cater to diverse needs.

Depending on the package, flexible payment plans can be arranged. Contact our team for details.

Yes, we organize guided Ziyarat tours in Makkah and Madinah.

Travel insurance can be added to your package upon request for added security.

Cancellation policies depend on the airline and hotel terms. We assist in getting the maximum possible refund.

Yes — every plan includes support. Business and Enterprise plans include 24/7 priority access via WhatsApp and phone.

For enterprise clients, we guarantee a response time of under 30 minutes and on-site visits within 4 hours.

Yes, we offer AMCs for businesses ensuring regular firmware updates, security patches, and hardware health checks.

Yes, all hardware comes with a minimum 1-year manufacturer warranty, which we assist in claiming.

Yes, we generate VAT-compliant invoices for all business transactions.

Yes, Enterprise plans include strict SLAs guaranteeing 99.9% uptime.

Our monitoring system detects outages instantly. Enterprise support can remotely reboot and troubleshoot systems 24/7.

We primarily support MikroTik and Ubiquiti, but we can assist with standard third-party routers on a case-by-case basis.

Yes, for AMC clients, we keep spare hardware on standby to ensure zero downtime during failures.

Yes, our team consists of MikroTik Certified Network Associates (MTCNA) and Ubiquiti certified experts.

Yes, over 80% of issues are resolved remotely via secure access to save time.

You can open a ticket via WhatsApp, Email, or our Support page.